Delivery & Returns
Delivery – United Kingdom
- All prices shown include VAT (20%).
- Orders are usually dispatched within 1 working day.
- Standard delivery is via carrier with full tracking.
Delivery – Europe & Rest of World
- At checkout, UK VAT will be removed from the price.
- Orders may be subject to import duties, taxes and handling fees once the parcel reaches your country. These charges are applied by your local customs authority and are not included in our prices or shipping costs. The recipient is responsible for paying any such charges before delivery can be completed.
- Orders normally ship within 1 working day. Delivery times vary depending on your country and carrier.
Carriers
We use trusted carriers (DHL, UPS, Royal Mail, FedEx and DX) to ensure fast, reliable delivery. Tracking details will be emailed to you as soon as your order is dispatched.
Returns
We want you to be completely satisfied with your order.
- Returns are accepted within 30 days of receipt.
- Items must be unused, in their original packaging, and in a resaleable condition.
- Unless the product is faulty, the buyer is responsible for return shipping costs.
- For returns where the item is not faulty and you have simply changed your mind, a processing fee of 25% (including VAT) will be deducted from the refund amount.
- Electrical parts are non-returnable once the packaging has been opened, due to the risk of incorrect fitting and potential damage.
- Refunds are processed once the returned goods have been received and inspected.
If you receive a faulty or incorrect item, please contact us immediately so we can resolve the issue quickly.
How to Arrange a Return
1. Email us at sales@swlcperformance.com with your order number.
2. We’ll provide return instructions.
3. Once your return is received and approved, we’ll process your refund back to your original payment method.